XIAMEN, CHINA — October 25, 2023 — Yeastar, the world’s main supplier of Unified Communications (UC) options, right this moment introduced strategic plans for its contact middle resolution at Yeastar Day 2023 Digital. Earlier this month, Yeastar launched a brand new replace to its P-Sequence Telephone System, introducing WhatsApp and SMS integration for omnichannel messaging. At its annual digital occasion, Yeastar shared its outlook in the marketplace alternatives inside the contact middle sector and offered its product roadmap for the upcoming yr.

The introduction of WhatsApp and SMS messaging options permits companies to centralize all buyer messages in a single platform. Incoming messages are mechanically matched to current contacts. Utilizing Linkus Net/Cellular/Desktop Shopper, customers can handle messages from completely different channels in a unified chat panel, simply switch chat conversations to workforce members, and collaborate inside the identical interface.

Yeastar additionally outlined an bold roadmap round its contact middle resolution.

• Extra digital channels: Yeastar is actively engaged on integrating with extra social media platforms, akin to Meta Messenger, and including dwell chat for web site conversations.
• Extra superior routing: enhancements like precedence queues, skill-based routing, and message queues will enhance useful resource allocation and make contact with middle effectivity.
• Extra proactive buyer engagement: past the inbound name middle resolution, Yeastar additionally appears to be like to allow outbound calling campaigns with options like auto dialers.

“Our aim is to handle PBX and make contact with middle wants from a single supply. This strategic method not solely diversifies our choices but in addition faucets right into a burgeoning market with outstanding progress potential. It’s the place we will differentiate and model ourselves uniquely,” mentioned Prince Cai, Vice President of Yeastar.

Watch Yeastar Day 2023 Digital on demand to study extra about the way forward for Yeastar’s contact middle resolution.

About Yeastar

Yeastar helps companies notice digital values by making communications and office options simply accessible from possession and adoption to each day utilization and administration. Yeastar has established itself as a number one supplier of UC options with a worldwide associate community and over 450,000 clients worldwide. Dedicated to delivering the fitting expertise to value-oriented companies, Yeastar presents services and products for UC&C, office scheduling, and hybrid workplaces to allow them to win within the trendy digital world. For extra details about Yeastar or to develop into a Yeastar associate, please go to https://www.yeastar.com/.