Keep in mind the battery amnesty? Regardless of the shops doing the whole lot they might to attempt to persuade me not to interchange the batteries, I insisted and persevered. I figured $29 would purchase me the beginning of a brand new battery life-cycle.

Lower than 2 years later, my daughter’s iPhone SE battery is lifeless.

Let me attempt to clarify how essential her iPhone is to her. She goes in every single place with it: to shops, within the automotive, at appointments. There is no such thing as a time when she’s not tapping on it, from morning till she sleeps. It’s a type of neurodiversity issues and it’s her nice consolation.

It took us a few weeks till we might lastly snag an appointment final week and the appointment was for right now. I’ve simply returned.

It appears that evidently as an alternative of changing her battery, they gave her again her unique one–and her unique iPhone, apparently. That they had deliberate on changing the cellphone as effectively, which I bear in mind we have been instructed was an choice, however didn’t. The genius figured this out as a result of her serial quantity was speculated to retired on the time they traded it out however as an alternative they by no means did.

However due to that her machine as a serial quantity that the Apple company system considers invalid. We couldn’t get a loaner. We couldn’t get a restore. And we received’t have the ability to even begin our course of for a number of weeks extra as a result of the serial quantity challenge should be addressed earlier than they’ll even speak to us concerning the unhealthy battery.

So after driving virtually an hour every means, we acquired, effectively, nowhere.

No cellphone, and no timeline by which we will estimate tips on how to transfer ahead. Our solely choice, in keeping with the genius, was to purchase a brand new cellphone and wait it out. I declined the acquisition.

So, they’ll look into it and we must always get a cellphone name earlier than August to determine the following steps and arrange one other appointment. And begin the method another time.

Replace 1:  Name in to Apple. Senior advisor (“I’m as excessive as you may escalate”) says: “That is the shop’s downside. We will’t deal with it right here.” She provided to allow us to pay (once more) for the battery substitute that was by no means executed. After virtually 3 hours on the cellphone, she acquired the Park Meadows coordinator into the decision and I’ll choose up with them tomorrow.

Replace 2: Closing final result: Apple will do the work we paid for nearly two years in the past inside the subsequent week or so! No apologies. No refunds for the work they didn’t do. No sort phrases about being despatched dwelling from the genius bar with none motion. They provided to offer me a $30 trade-in for the SE on a brand new cellphone — precisely what the net retailer would usually supply for a used SE.

Replace 3: Just some minutes after hanging up with Park Meadows, this arrived in my mailbox. I don’t intend to pay $269 for a restore we already paid for. Critically, WTF?

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