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Infinity Group, a Microsoft-focused cloud providers, safety and enterprise purposes associate within the UK, has acquired RedkiteCRM, one of many few Microsoft-focused Housing Administration System suppliers serving the social housing sector.
RedkiteCRM gives deep business experience and devoted IP catering to the distinctive challenges confronted by housing associations managing tenant communications and operations. In a match with Infinity Group, all their tailor-made options are constructed on Microsoft Dynamics 365 Buyer Expertise, CRM, Enterprise Central and Energy Platform.
The acquisition sees Infinity Group develop to 150 full-time workers whereas increasing its buyer base and capabilities to ship hyper-focused options to the social housing sector. These embody digitising communications and automating processes throughout damp and mildew, hire arrears, hire accounting, compliance, allocations, repairs, fireplace security, buyer providers and asset administration. It additionally gives a single supply of reporting for all interactions.
Rob Younger, CEO, Infinity Group, mentioned: “The RedkiteCRM group has constructed an exceptional proposition and experience that may allow us to supply one thing actually impactful. The social housing sector is asking out for transformative expertise change, as associations cope with mounting resident challenges and points arising from inflation and the cost-of-living disaster.
“We sit up for working with the group to construct extra options to take away time-consuming handbook processes whereas offering better help to tenants.”
Andy McCormick, director of housing, RedkiteCRM, mentioned: “Becoming a member of Infinity Group is a strategic transfer that may mix our experience and tailor-made method with their scale, delivering on our shared imaginative and prescient for the social housing sector. Associations must be liberated from legacy methods to unlock better efficiencies and higher methods of participating with residents”.
Infinity Group intends to construct on RedkiteCRM’s providing, incorporating applied sciences akin to Microsoft Copilot and IoT to carry the facility of AI to clients within the housing sector.
Eleri Gibbon, channel companions director, Microsoft UK, mentioned: “It’s been thrilling to see Infinity Group’s development over the previous few years and I’m actually excited by the acquisition of RedkiteCRM—this is not going to solely bolster their deep business experience inside the housing sector, however their devoted IP that builds on Dynamics 365 and Energy Platform is ready to ship impactful change in a sector that’s crying out for transformation.”
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