There isn’t any occasion fairly like Cisco Stay for our Buyer Expertise (CX) group. It’s an vital time to attach with our clients to rejoice their successes in remodeling their companies. Profitable transformation occurs when modern leaders dream massive and collaborate with Cisco CX to execute on these goals.

As we speak, we’re presenting a Cisco CX Buyer Hero Award to seven excellent APJC clients who’ve demonstrated excellence of their particular classes. These clients had been chosen from a big pool of nominations throughout a number of industries. Now let’s reveal the winners!

CX Buyer Hero of the 12 months Award: ANZ Financial institution

This prime CX award goes to the client who achieved the strongest enterprise outcomes via collaboration with Cisco CX.

The winner is Australia and New Zealand Banking Group (ANZ Financial institution), an Australian multinational banking and monetary companies firm headquartered in Melbourne. Raj Simhadri, Head of Community Companies, and his group launched a complete digital transformation initiative to reinforce the expertise of shoppers throughout all branches of the financial institution. Working with Cisco CX, the group modernized the community with SD-WAN and simplified operations in order that workers can entry purposes sooner to supply excellent service, and clients take pleasure in Wi-Fi connectivity within the branches, even in distant areas.​

Please be part of us in congratulating ANZ Financial institution!

Cybersecurity Excellence Award: Cognizant Expertise Options

This award is introduced to a buyer who has partnered with Cisco Companies to efficiently strengthen its safety and proactively defend and defend its IT infrastructure.

The winner is Cognizant Expertise Options (CTS), a number one international expertise consulting firm providing software program growth, integration, and upkeep companies for greater than a thousand enterprises all through 50 nations. Community safety is vital to Heroo Mulchandani, NOC Chief, and his group. If you end up in control of community and safety for a enterprise that serves greater than a thousand enterprises in additional than 50 nations, you recognize that each system that connects to your community have to be in good well being. That’s the reason Heroo and his Cognizant group drove the undertaking for Community Entry Management and carried out end-user monitoring for greater than 300 thousand workers, who connect with the community day by day.

Please be part of us in congratulating Cognizant Expertise Options

Innovation Award: MYOB

This award is introduced to a buyer who has achieved superb improvements via collaboration with Cisco.

The winner is MYOB, a multinational company based mostly in Australia that gives tax, accounting, and different companies to small and medium companies and Enterprises. Working with the Cisco group, Glenn Kerr, Engineering Supervisor, and his networks group developed an in depth initiative to assist shifting workloads by way of a platform that permits them to undertake a SASE structure and supply safe segmentation. The modern end-to-end resolution alleviated operational challenges, offering MYOB with higher visibility and management. The Cisco CX group has additionally been participating on their adoption technique. Because of this, MYOB has realized vital operation efficiencies and simpler administration of subscriptions.

Please be part of us in congratulating MYOB!

Excellent Automation Award: Samsung SDS

This award goes to a buyer who partnered with Cisco CX and dramatically remodeled IT operations utilizing automation.

The winner is Samsung SDS, a South Korean multinational company that operates mission-critical infrastructures together with semiconductor factories, requiring secure service operations and innovation via new options. By way of collaboration with Cisco CX, Mr. Scott Koo, Company Government Vice President, and his group have efficiently automated knowledge heart networking, guaranteeing dependable managed cloud companies for 1000’s of companies and leading to decreased prices and improved operations.

Please be part of us in congratulating Samsung SDS!

Digital Transformation Award: Coles

This award acknowledges a buyer who completed a high-level digital transformation via their work with Cisco CX.

The winner is Coles Supermarkets, a nationwide full-service grocery store retailer with greater than 1,400 shops throughout Australia. At Coles, secure Wi-Fi is vital to retaining cabinets stocked. When workers skilled difficulties scanning merchandise within the shops, Chrissy Chu, Community Expertise Workforce Chief, and her groups partnered with Cisco Companies to leverage Cisco’s observability instruments and construct dependable retailer Wi-Fi. Because of this, the worker expertise is dramatically improved, cabinets are shortly replenished, and the Coles assist groups can resolve buyer expertise points considerably sooner.

Please be part of us in congratulating Coles!

Operational Excellence Award: ASB Financial institution

This award is introduced to a buyer who’s realizing tangible and compelling outcomes by leveraging Success Tracks/CX Cloud.

The winner is ASB Financial institution, considered one of New Zealand’s main industrial banks, with a mixed campus and department community spanning greater than 110 websites. Josef Vodanovich, Senior Community Engineer, and his group collaborated with Cisco CX to shift from reactive to proactive community administration and join the IT group with insights, studying, and unified visibility. With CX Cloud, ASB has raised the ability stage and information of its workers to make sure they’re getting essentially the most out of all their Cisco merchandise. By way of collaboration with Cisco CX, ASB has higher stock administration, enhanced assist protection, and elevated safety.

Please be part of us in congratulating ASB Financial institution

Visionary Finish Buyer Expertise Award: Woven by Toyota

This award goes to a buyer who partnered with Cisco Companies to reinforce the expertise of their clients in an modern manner.

The winner is Woven by Toyota, chargeable for serving to Toyota develop next-generation vehicles to comprehend a mobility society during which everybody can transfer freely, fortunately, and safely. By adopting Cisco’s software-defined networking applied sciences for his or her company-wide community to attain agile and fast software program growth, Kyosuke Uchida, Group chief of Woven by Toyota IT Community, and his group remodeled their community design and operation mannequin. As well as, with Cisco Success Tracks, they’ve realized value financial savings in community operations and decreased community deployment time.

Please be part of us in congratulating Woven by Toyota!

Celebrating the Excellence of Cisco Clients

The CX Buyer Hero Awards had been created to acknowledge the superb work of our clients throughout their industries, to rejoice their successes, and to encourage others to do the identical. I wish to thank the 2023 winners for his or her continued assist and partnership with Cisco CX. We’re all trying ahead to what else we will accomplish collectively sooner or later. I hope you’ll be part of me in congratulating this yr’s award winners.

Discover the Cisco CX Heroes at the moment

If you need to learn extra about our buyer heroes, go to the Buyer Tales web page on cisco.com. You’ll discover tales that spotlight how Cisco clients remodel and innovate throughout their industries and the world.

A few of our most up-to-date tales are:

• Aerolineas Argentinas – A significant Argentinian airline elevated visibility to proactively handle and safe its community.
• BT – This UK service supplier automated and delivered new buildings sooner and enabled hybrid work.
• Puntonet – See how this service supplier remodeled the community to supply extra nationwide protection in Ecuador.

Should you’re fascinated about sharing your personal buyer story, join with us at [email protected]. We’d love to listen to your story! Remember to comply with @CiscoCX for extra CX updates.

Should you don’t have a narrative to inform but, why not work with us to assist construct one?

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