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Did you miss a number of the nice monetary companies buyer success tales Cisco produced in 2023? These tales are a testomony to shoppers reaching their objectives with Cisco at their aspect. The tales lower throughout establishments, massive and small, geographies and architectures.
Beneath is a brief abstract of all the brand new 2023 monetary companies buyer success tales. If you wish to study extra about them, then click on the title to learn the complete story. These are in English however often we do have tales translated into different languages or accomplished in one other language solely. Additionally at Cisco conferences and occasions we frequently have prospects current however sadly more often than not these shows will not be become formal buyer tales, however alas now we have the next new 11 tales from 2023.
2023 Monetary Companies Buyer Success Tales
How Deutsche Börse Is Reworking Its Digital Future
Resolution: ThousandEyes
Deutsche Börse Group, a world alternate group, manages round 150 IT functions masking all the monetary market transaction course of. Through the COVID-19 pandemic, they utilized ThousandEyes to determine person connectivity points for distant employees and resolve denial-of-service assaults. As a pioneer of digital transformation, the corporate is transferring extra enterprise processes to the cloud, aiming to be among the many first European corporations to have a core monetary system cloud-based.
Banco Millennium Atlântico: charts new digital path with Cisco HyperFlex Programs
Resolution: HyperFlex
To realize its digital technique, Banco Millennium Atlântico changed their legacy infrastructure with Cisco HyperFlex Programs, considerably bettering administration, safety, flexibility, and scalability. The change allowed ATLANTICO to consolidate servers and racks, saving prices and house, whereas additionally enhancing efficiency and redundancy throughout their knowledge facilities. This simplification allowed workers to give attention to strategic initiatives like software improvement and cloud operations, and enabled the creation of a non-public cloud with self-service capabilities.
Resolution: Full-Stack Observability
First Abu Dhabi Financial institution (FAB), the UAE’s largest financial institution, prioritizes customer-focused companies and progress. FAB launched into a digital transformation, leveraging Cisco’s AppDynamics and ThousandEyes to watch 180+ functions, considerably boosting service availability and decreasing downtime. Their shift in direction of a DevOps mindset goals to reinforce buyer experiences additional, emphasizing proactive monitoring and fostering a tradition of steady enchancment.
BNP Paribas Private Finance brings monetary goals to life
Resolution: AppDynamics 
BNP Paribas Private Finance has improved its customer support high quality by utilizing Cisco AppDynamics to watch and optimize its mortgage software course of. The answer offers visibility throughout greater than 50 IT workflows, permitting the workforce to determine and resolve points 5 occasions sooner than earlier than. Because of this, the financial institution can preserve its normal of processing and responding to each buyer’s request in 30 seconds or much less, even throughout peak demand durations like Black Friday.
PREMIER Bankcard invests in distinctive customer support and on-line expertise
Resolution: AppDynamics
First PREMIER Financial institution partnered with AppDynamics and Xigent to watch their banking and company web sites and troubleshoot on-line, cell, and call-center experiences. This initiative has resulted in improved visibility of IT efficiency and faster drawback decision, reworking their IT operations. Notably, it has additionally led to enhancements within the financial institution’s web site, name facilities, and the profitable relaunch of its cell app. Shifting ahead, PREMIER plans to increase this visibility to its cloud surroundings.
Resolution: IP telephony
AIA China, with workplaces throughout the nation, switched to IP telephony from conventional telephone methods for cost-effective communication. Initially, they confronted points with outdated software program and gradual updates from a distinct vendor. Evaluating their wants, they turned to Cisco for cutting-edge, usually up to date know-how and improved help. The transition to Cisco additionally considerably decreased prices. Amid pandemic-induced distant work, the Cisco resolution helps a versatile hybrid mannequin, enhancing person expertise and additional saving prices, prompting consideration of everlasting hybrid work.
Resolution: Meraki
NEXT Insurance coverage, a number one digital insurtech firm, enhanced its IT infrastructure by integrating Cisco Meraki, overcoming points with gradual Wi-Fi connectivity. The know-how supplied secure wi-fi connections, distant upkeep capabilities, improved safety, and considerably decreased in-office web connection points. The power to carry out distant upkeep saved 1000’s of hours, and the system’s stability improved productiveness and worker satisfaction.
Embracing hybrid transformation throughout a rising enterprise
Resolution: Webex suite
Broadridge, a worldwide fintech supplier, has streamlined its hybrid work transformation utilizing the Webex Suite to create a remote-first work surroundings. This has enabled seamless collaboration, improved person experiences, and important price financial savings. The corporate additionally leverages Webex’s synthetic intelligence capabilities for real-time language translation, enhancing range, fairness, and inclusion. With the assistance of Webex Management Hub, Broadridge can monitor system efficiency and supply worthwhile metrics to its management workforce.
JazzCash transforms digital monetary platform expertise with Cisco AppDynamics
Resolution: AppDynamics
JazzCash, Pakistan’s largest digital pockets, makes use of Cisco AppDynamics to watch its companies. The observability resolution allows JazzCash to investigate knowledge throughout its complete stack, bettering person expertise and enterprise efficiency. It helps the corporate determine patterns, traits, and anomalies, enabling fast situation decision. Moreover, the software permits JazzCash to trace end-user journeys and develop new provides and promotions. Because of this, JazzCash has not skilled any glitches and downtime has been nearly eradicated.
Guaranteeing availability and high quality of economic companies with AppDynamics
Resolution: AppDynamics
Mitsubishi UFJ NICOS has improved its customer-facing software efficiency and automatic reporting processes utilizing AppDynamics. The answer permits the corporate to simply monitor software efficiency, analyze efficiency points, and handle system operations extra successfully. By offering real-time visibility into software efficiency, the system has streamlined collaboration between the operation and improvement groups. The corporate plans to additional broaden using AppDynamics to achieve extra insights into customer support utilization and enterprise impacts.
Resolution: Webex CPaaS
This UK Excessive Road financial institution wished to include Fb Messenger into their contact heart’s buyer help technique because the buyer expertise journey by means of the contact heart was pivotal. Webex CPaaS options helped scale back name quantity and improve optimistic suggestions all whereas permitting prospects to get prompt help by means of certainly one of their favourite messaging channels.
There’s extra to buyer tales
For all of the monetary companies buyer tales plus different industries try the full buyer story itemizing. Additionally view these tales in software within the Cisco Portfolio Explorer to help use instances.
In case your establishment feels invigorated to share how a Cisco know-how has improved your enterprise then attain out to your account supervisor or accomplice to get into contact with us about buyer success story choices.
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