At this time, on the Microsoft Enterprise Functions Launch Occasion, we kicked off the 2023 launch wave 2 for Microsoft Dynamics 365 and Microsoft Energy Platform, a six-month rollout of latest and enhanced capabilities scheduled for launch between October 2023 and March 2024.

This launch wave introduces a whole bunch of latest options throughout Microsoft Energy Platform purposes, together with enhanced capabilities for governance, administration, {and professional} improvement. Updates for Dynamics 365 embrace innovation to assist staff be extra productive, create distinctive buyer experiences and deepen relationships, and drive significant progress throughout the enterprise. This launch additionally options new AI capabilities in Copilot—which greater than 130,000 organizations have now skilled—that assist to enhance insights, save time, and improve creativity throughout Dynamics 365 and Microsoft Energy Platform.  

Tune in to the launch occasion, stay or on-demand, for a concise overview of the discharge wave, in addition to a firsthand have a look at how organizations like Nestlé, Kodak Alaris, Northern Belief, Centrica, Spark NZ, Domino’s Pizza UK and Eire, and Suffolk are adopting these capabilities to drive transformative modifications of their companies.

A few of the themes on the occasion embrace:

• A brand new period of AI-powered customer support and subject service
• Reworking enterprise useful resource planning (ERP) with AI
• Enhancing buyer expertise via AI-driven transformation
• Main a brand new period of AI-generated low-code app improvement with Microsoft Energy Platform

A brand new period of AI-powered customer support and subject service

As a frontline for buyer loyalty, service brokers and subject groups want entry to info and insights to grasp buyer wants and reply appropriately. New Copilot capabilities for Microsoft Dynamics 365 Buyer Service and Microsoft Dynamics 365 Area Service will assist scale back time spent on widespread duties, in addition to introduce enhancements to the Buyer Service workspace. Updates embrace improved inbox performance, a redesigned voice expertise, enhanced collaboration via Microsoft Groups, and built-in diagnostics for directors—all aimed toward boosting agent productiveness and operational effectivity.

Through the session led by Jeff Comstock, Company Vice President, Buyer Service, we demonstrated how Copilot assists customer support and subject service processes, together with buyer self-service, throughout numerous channels.

We additionally revealed how prospects like Northern Belief Company, a number one wealth and asset administration establishment, can use Copilot to help the consumer providers staff with duties starting from account critiques and case investigations to post-resolution wrap-ups. Northern Belief Company has not solely gained recognition for its revolutionary monetary providers, but in addition for its unwavering dedication to customer support. With Dynamics 365 Buyer Service as a steadfast element of its journey, the most recent capabilities in launch wave 2 will help the consumer service groups at Northern Belief be much more environment friendly, efficient, and customer-focused, streamlining its workflow and enhancing its potential to offer well timed and correct assist to shoppers. 

The session additionally delved deeper into the sector service area, the place Centrica, a world power providers firm, successfully manages its sizable workforce of 12,000 subject operatives on website by harnessing the brand new capabilities of Dynamics 365 Area Service, streamlining processes from activity assignments to problem decision.

To study extra about launch wave 2 capabilities for Dynamics 365 Buyer Service and Area Service, go to the discharge planner.

Reworking ERP with AI

The brand new launch wave harnesses AI, automation, and analytics to assist organizations drive larger operational effectivity throughout finance, provide chain, and operations—capabilities that improve visibility, automate processes, prolong protection, and ship a extra built-in expertise throughout departments.

Updates to Microsoft Dynamics 365 Finance embrace the overall availability of prolonged planning and evaluation, which brings collectively operational and monetary planning to constantly plan, act, and analyze. As well as, the overall availability of enterprise efficiency analytics streamlines monetary reporting by centralizing knowledge from a number of enterprise processes and in an easy-to-use interface.

Updates to Microsoft Dynamics 365 Provide Chain Administration embrace enhancements in demand planning, in addition to procure-to-pay processes. Copilot will now counsel actions that may assist buying brokers make higher selections in response to new and up to date info that impacts open buy orders.

On the launch occasion, Georg Glantschnig, Vice President, AI ERP, showcased how Domino’s Pizza UK and Eire is enhancing its demand planning accuracy by utilizing AI. These new options have enormously enhanced its capability to serve extra prospects by exactly planning meals necessities, thereby decreasing meals waste, and enhancing environmental sustainability via extra environment friendly facility operations. Moreover, the method of fulfilling buy orders has additionally seen a outstanding enhancement, due to Copilot.

We additionally demonstrated how New Zealand’s largest telecommunications and digital providers supplier, Spark NZ, is remodeling its finance and provide chain operations with Microsoft Dynamics 365. It could now automate lots of its monetary processes—together with vendor bill processing, computerized revaluation of overseas foreign money transactions, transaction reconciliation, billing, and complicated tax calculations. Human sources may streamline processes, from hiring to self-service trip time requests and monitoring.

See the discharge plans for Dynamics 365 Finance, Provide Chain Administration, Challenge Operations, and Human Sources.

Enhancing buyer expertise via AI-driven transformation

With Microsoft Dynamics 365 Gross sales, Microsoft Dynamics 365 Buyer Insights, and Copilot you should utilize knowledge and insights that was hidden, unlock capabilities beforehand out of attain, and attain new ranges of productiveness and collaboration.

The brand new launch wave introduces a wide range of options to assist entrepreneurs and gross sales professionals use Copilot to deepen their understanding of their goal buyer base, streamline engagement processes, and push the boundaries in crafting distinctive buyer experiences. 

Within the closing keynote session, Lori Lamkin, Company Vice President, Buyer Expertise, demonstrated how Kodak Alaris, a world know-how firm, successfully used Copilot inside Dynamics 365 Gross sales and Buyer Insights. Benefiting from the brand new AI capabilities, it tapped into beforehand hidden knowledge to focus on its buyer base, unlocking capabilities that have been as soon as out of attain. Utilizing Copilot, it was in a position to create distinctive personalised content material to maintain prospects knowledgeable about its providers and effortlessly set up new ranges of productiveness and buyer connection, attracting new companies like by no means earlier than.

For extra particulars, evaluation the discharge plans for Dynamics 365 Gross sales and Dynamics 365 Buyer Insights.

Main a brand new period of AI-generated low-code app improvement with Microsoft Energy Platform

Copilot in Energy Platform ushers in a brand new period of AI-assisted low-code improvement. Copilot options in launch wave 2 make it even simpler to rapidly create options.

On the launch occasion, Sangya Singh, Vice President, Energy Pages, showcased how Copilot performs a significant position in democratizing improvement, enabling a broader viewers—each citizen {and professional} builders—to create revolutionary options utilizing pure language.

Via the lens of Suffolk, certainly one of America’s largest building firms, we demonstrated how Microsoft Energy Automate helped them streamline important materials request processes, enabling groups to make use of Copilot in Energy Automate to construct flows by describing what they want.

We additionally showcased how Microsoft Energy Apps will help Suffolk facilitate environment friendly coordination of building standing updates, and the way the generative solutions functionality in Microsoft Energy Digital Brokers can search trade sources for solutions, decreasing guide analysis. We additionally demonstrated how Microsoft Energy Pages improves collaboration with a number of companions on building tasks, and the way Microsoft Energy BI will help Suffolk visualize security knowledge at building websites throughout the globe, highlighting the developments, causes, and outcomes of incidents and close to misses in order that preventative actions might be simply recognized and carried out.

Along with enhancing every day enterprise operations, Copilot inside Microsoft Energy Platform has considerably improved the governance and administrative expertise, expediting the event of those purposes.

Go to the Microsoft Energy Platform launch planner for extra particulars.

Tune in to the Microsoft Enterprise Functions Digital Launch Occasion 

Microsoft Enterprise Functions Launch Occasion

Tune in stay or on-demand for a concise overview of the discharge wave.

Watch the launch occasion on-demand for in-depth insights and demonstrations of the brand new capabilities throughout Dynamics 365 and Microsoft Energy Platform. It’s also possible to delve into a number of deep-dive shows on matters together with Microsoft Dynamics 365 Enterprise Central, accountable AI practices, and a hearth chat that explores the most recent options on this launch wave.

Don’t overlook to discover the detailed launch plans for Dynamics 365 and Microsoft Energy Platform to remain knowledgeable about what’s new and on the horizon.

We additionally invite you to study extra in regards to the newest AI innovation at Microsoft Ignite 2023, happening in Seattle from November 14 via November 17, 2023, with on-line periods obtainable stay and on-demand on November 15 and November 16. Register as we speak.